Case Manager

Case Manager

Case Manager


1300 S. 10th St. Phoenix, AZ 85034 (10th St. Site)

1625 N. 39th Ave. Phoenix, AZ 85009 (Golden Gate Site)



Full-Time; Non-Exempt


Behavior Health


Position Summary: Responsible for conducting case management assessments on patients, developing individual service plans, and assisting for proper program placement. Coordinating the delivery of support services for patients such as medical, legal and ancillary to remove potential obstacles and enhance the potential for patient success. Monitors patient’s progress towards achieving service plan goals, conducts regular plan reviews and adjusts as necessary. Develops and maintains relationships with outside agencies to which patients can be referred. Works well in a supporting role for clinical staff coordinating support services.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides a referral for applicants needing alternative resources to other, more appropriate community agencies and institutions.
  • Attends inter-clinical meetings and conference as needed and required.
  • Maintains records of medical appointments, court appearances, or other appointments as are required by center procedure and policy.
  • Uses Wesley database data in ECW (E-Clinical Works), consultations with LPC and other staff, and other methods to identify client needs and appropriate interventions; ensures quality of client data in ECW database.
  • Sets case management appointments with clients who are enrolled with Wesley Community Health Center and/or Golden Gate Community Health Center.
  • Prepares and distributes daily appointment record listing the client’s appointments (medical, legal, counseling, etc.).
  • Develops an individualized case plan with each patient on caseload.
  • Conducts periodic meetings with patients to assess the patient’s progress in achieving case plan goals.
  • Develops and administers case management trainings to staff when appropriate and when needed.
  • Attends community events to identify needs and offer services as assigned by Director.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Professionalism- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.


Bachelor’s degree from an accredited university or college in Social Work, Psychology, and Counseling or Social Service field preferred. Two to four years’ experience or equivalent combination of education and experience required performing case management in a similar setting.

Language Ability:

Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

Bilingual in Spanish

Mathematical Ability:

Add and subtract two digit numbers and multiply/divide with 10's and 100's. Perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills:

WORD, EMS Office, Excel, Powerpoint, Internet Explorer, ERH experience

Certificates and Licenses:

Fingerprint Clearance Card

Supervisory ResponsibilitiesThis position has no supervisory responsibilities.

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear and taste or smell.  The employee is frequently required to climb or balance. The employee must frequently lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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