Wesley's west Phoenix "Golden Gate" site, 1625 N. 39th Ave. Phoenix, AZ 85009 / Wesley's south-central Phoenix site, 1300 S. 10th St. Phoenix, AZ 85034.
Full-Time / Part-Time
US work authorization (Required)
Certified Medical Assistant (Preferred)
Full Job Description
Back Office Supervisor
Position Summary: Under the direction of the Clinic Manager or designee, this position provides professional skilled age-specific care for patients in collaboration with the physician and other disciplines. This position demonstrates the professional skills and behaviors to promote comprehensive, cost effective, and meaningful healthcare for consumers in a diverse healthcare environment. Performs patient care and technical related services for the neonate thru geriatric patient population in the back office.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Update and maintain patient electronic health records.
Record patient information such as vital signs, including weight, blood pressure, pulse, and temperature.
Verify medical history and any change in medications at each appointment.
Clean, stock and prepare examination rooms prior to patient appointment.
Dispose of expired medication and exam room supplies.
Point of care testing (urine and capillary blood sticks)
Interpretation and translation (English/Spanish) as necessary
Family Planning counseling
Dispense contraceptives following AFHP protocol
Assist with various medical procedures.
Triage and process messages from patients to physicians.
Process telephone encounters for patient questions and medication refills.
Provide instructions to patients as instructed by physician.
Follow up with Providers and patients when abnormal test results are obtained.
Update ASIIS program daily for all vaccines administered
Understands Title X family planning services and sliding fee discount schedule requirements.
Dispenses birth control as ordered.
Perform SVN, PEEK FLOW, Audiogram, Spirometry, Nebulizer procedures and Snellen test.
Participates in evening clinic as needed.
Provides one on one training to externs and volunteers.
Serves as Lab MA as needed.
Competencies: To perform the job successfully, an individual should demonstrate the following.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
ESSENTIAL SKILLS AND EXPERIENCE:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge of laboratory test and analyses.
Knowledge of laboratory terminology and equipment
Knowledge of specimen collection
Knowledge of quality assurance lab procedures
Ability to perform injections and vaccinations
Ability to work with a diverse population
Requires MA certification from accredited program
One (1) year MA experience preferred but not required.
CPR with basic life support card in good standing.
Bilingual (English/Spanish) required.
Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations.
MS Office, eClinicalWorks
Certificates and Licenses:
CPR with basic life support card in good standing. Fingerprint clearnace check.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Job Type: Full-time
Pay: From $14.00 per hour
Paid time off
8 hour shift
Monday to Friday
Medical Assistant: 1 year (Preferred)
Certified Medical Assistant (Preferred)
Willingness To Travel:
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Autonomous/Independent -- enjoys working with little direction
Innovative -- prefers working in unconventional ways or on tasks that require creativity
High stress tolerance -- thrives in a high-pressure environment
Remote interview process
Personal protective equipment provided or required
Plastic shield at work stations
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
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